HAPPY ORBIS · 2026-11-02
Refund Policy
Withdrawal, delivery problems and defective Ocean Gifts.
These legal documents are available in English and Czech. This page shows the English version.
Happy Orbis — MAŃSKI s.r.o.
Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic
Company ID: 08901651 · VAT ID: CZ08901651
hello@happyorbis.com
MAŃSKI s.r.o. is the legal operator of Happy Orbis and the seller of Ocean Gifts.
How to contact us
Email hello@happyorbis.com with your order reference, purchase date, buyer email and a clear description of the request. Do not send full card details. For withdrawal you may write: “I withdraw from my Ocean Gift purchase, order [reference], purchased on [date], buyer [name and email].” No special form or reason is required.
A. Ordinary 14-day withdrawal
Ocean Gifts are digital content. Consumers normally have 14 days from conclusion of the contract to withdraw. Before payment, you must separately and expressly request immediate delivery and acknowledge that you will lose the withdrawal right once the digital content is made available. The exception applies only after verified payment and actual availability of the digital content, with confirmation of your consent supplied in a durable form. Ticking a box or paying alone does not remove the right. Your statutory rights concerning faulty, incorrect or undelivered content remain unaffected. Orders placed without this separate consent retain the withdrawal rights applicable when they were purchased; we never add consent retrospectively. Following a valid withdrawal, we return payments without undue delay and no later than 14 days after notice, normally to the original payment method without a refund fee. Your bank may take additional time to display the credit.
B. Missing, faulty or incorrect digital content
Losing the ordinary withdrawal right does not remove these remedies. If payment succeeded but the gift was not delivered, a generated file is technically unusable, you received the wrong product, the content has a technical error, payment was duplicated, or another statutory remedy applies, contact us so we can investigate and correct or supply it. Applicable law may entitle you to a price reduction or termination and refund if a defect is not remedied or delivery fails. We acknowledge complaints and handle consumer complaints within applicable legal time limits, generally within 30 days unless a longer period is agreed. These rights are separate from voluntary changes to buyer-entered wording. Confirmed refunds revoke certificate validity and public sharing; this technical effect does not limit your legal remedies.